Privacy policy

We are Palaceone Limited, we value your privacy and strive to maintain the confidentiality of your personal information, and respect the right to privacy of anyone who uses our website and mobile applications, who has registered to use the services of Palaceone Ltd., or online content. We are committed to ensuring that the collection, transmission, storage and use of all personal data must comply with the “Personal Data (Privacy) Ordinance” of the Hong Kong Special Administrative Region.

We may improve this policy according to the situation, please check it regularly. If you continue to use this website, it means that you have accepted these changes.

Data Type

The types of personal data collected by Palaceone Ltd., may include:

Personal data that you voluntarily provide to us, such as your name, gender, date of birth, ID number, phone number, social media contact, email address, residential address, and shipping address.
Payment information: If you want to order our products, we will collect the required information, including your payment information and delivery address, in order to process the order.
The third-party payment fee page will collect information such as your credit card number and card expiration date. We cannot guarantee the ultimate security of your information.

Data Collection

The web server of Palaceone Ltd., will collect data during your connection to the Internet, and use it as an anonymous form for comprehensive statistics of server usage, so as to enhance the service and better meet the needs of those who visit our website. Needs and expectations. Such data may include but is not limited to browser type and version, operating system, IP address and/or domain name.

Date Usage

The personal data collected from you may be used by the company for the following purposes:

Identify your identity and any accounts opened by you
To provide you with services
Perform identity verification and/or credit checks
Order processing, billing and fulfilling orders
Direct marketing services
Design services for you
Conduct marketing research, statistical analysis and behavioral analysis
Design our website and content to cater to your specific preferences
Provide customer service
Prevent and stop fraud
audit
Disclosure in accordance with applicable laws, rules and regulations
Directly promote the products and services of our company and related companies

Data Disclosure

Confidentiality, disclosure and security of personal data, Palaceone Ltd., has implemented security measures to prevent data theft, abuse and unauthorized modification. Without your written consent, the company will not disclose your personal information and contact information, but the company must disclose to comply with any legal obligations or requirements. These data may be provided to the following parties (whether within or outside Hong Kong):

Competent courts, law enforcement agencies or other government statutory or regulatory agencies, agencies or organizations.
Any other person who has the obligation to keep confidential the company, including its company group members, information technology consultants, data processing contractors, auditors, accountants or lawyers, and promises to keep such information confidential.
The company’s delivery partner to complete your order.

Data For Direct Promotion

After you provide us with your personal identity, you may receive promotional materials from us from time to time, such as phone calls, emails, direct marketing emails, social media or text messages.

If you do not want to receive our direct marketing materials, you can call (852) 3590 4420 or send an email info@palaceone.com.hk to unsubscribe, our customer service department will follow up for you.

Data Preservation

When you do business with us, we will keep your online transaction records for audit purposes. Our general policy is to retain relevant information for a reasonable period of time. We do not provide online deletion of personal data held by us.

If you have any questions about our company’s privacy policy, or if you want to view or correct your personal information, you can call (852) 3590 4420 or send email

info@palaceone.com.hk to us.